North Star Behavioral Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, disability or sex. North Star Behavioral Health does not exclude people or treat them differently because of race, color, national origin, disability or sex.
North Star Behavioral Health:
Provides free aids and services to people with disabilities to communicate effectively with us such as:
- Qualified sign language interpreters
- Free language services to people whose primary language is not English
- Written information in other formats and other languages
If you need these services, contact or ask for our Patient Advocate, Bob O’Connor, at 907-264-3532.
If you believe that North Star Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Patient Advocate, Bob O’Connor at the above number or email [email protected].
You can also file a grievance in person by mail, fax or email. If you need help filing a grievance, the patient advocate is available to help you. You can also file a civil rights complaint with the U.S Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
US Department of Health and Human Services
200 Independence Ave., SW
Room 509F, HHH Building
Washington, D.C., 20201
1-800-368-1019 /1-800-537-7697 (TDD)
Compliant forms are available at http://www.hhs.gov/ocr/office/file/index.html.